EOF 2026 Funder Learning Series Session 3: Improving Access to Public Benefits Through Human-Centered Design
August 12 @ 2:00 pm – 2:50 pm EDT
What happens when government services are designed around the people who need them most? Join us to hear from The Kresge Foundation on why they’re investing in human-centered design — and from grantee Civilla, a nonprofit design studio reimagining public institutions and developing scalable solutions that put people first. Discover how Civilla partnered with the Michigan Department of Health and Human Services to overhaul one of the nation’s longest and most complex benefits applications, and how they are supporting the state’s compliance with HR 1.
Guest Speakers:
- Raquel Hatter, Ed.D, Managing Director Human Services, The Kresge Foundation
- Julia Dale, President & CEO, Civilla
- Gabriela Dorantes, Design Director, Civilla

